The Civil Engineering Institute Macedonia (CEIM) was founded in Skopje in 1975. In the field of construction, the CEIM is one of the most influential regional companies, involved in some of the largest infrastructure projects in the Western Balkans. Construction industries have very specific printing requirements: high printing volume, high precision drawing, large formats. In recent years, the institute has managed to boldly optimize the printing and plotting processes, which have previously caused them considerable inconvenience, by opting for Canon large format solutions.

The company used plotters regularly, but the cost of printing and maintaining the latest acquired device turned out to be higher than expected. With the announcement of a major new project – the construction of the Kičevo–Ohrid motorway a decision was made in 2014 that they needed a change.

They invested in the Canon imagePROGRAF 815 plotter. Enthusiasm about the efficiency of the new plotter caused an increase in the number of devices soon after. They also bought a Canon imagePROGRAF 770 and a Canon imagePROGRAF TX3000. Two plotters are now installed at the company’s headquarters in Skopje and the third is in use at a remote site near the highway.

Due to demand of the engineers for higher print volumes, CEIM ran into a challenging consumables stock replenishment. Canon Partner Abix had occasional problems with service support and the timely delivery of supplies. They decided to offer them an innovative Canon eService solution that provides the company and the remote administrator with an overview of the plotters’ status, both in terms of ink consumption and device performance. It was the device status monitoring that triggered a key difference in the efficiency of printing at the CEIM Institute.