MAPFRE MIDDLESEA SHIFTS TO A PAPERLESS OFFICE

Time Saving: Relying only on paper documentation meant losing thousands of employee hours annually in an effort to locate and update our files. Another major concern was, not being able to trace specific files or documents.

Efficiency: Paper-based files were only accessible to a few individuals at any point in time from a specific location. Servicing clients through various branches was challenging especially if the client-facing employee was not able to access the required files.

Compliance: Compliance issues and audit visits required the tracing of long lists of files and possibly, the transfer of these same files between several other locations.

Coping with emergencies: Dealing with a worldwide pandemic was always seen as a distant and unfathomable scenario before it really happened. Asking employees to work from home in a paper-based office would have proved to be a major stumbling block for our operation.

Cost and Archiving space: Cost of paper, transportation and archiving of files are all costs that add up to the company’s profit and loss accounts at the end of the day.

Therefore^TM and Scan2x were the products used by MAPFRE Middlesea to address their existing challenges.

Using Scan2x document recognition & capturing features and Thereforetm document loader enabled MAPFRE to scan the thousands of files they had, while transferring and indexing digital documents into the designated repositories, all in a few months.

The results achieved were remarkable. Within less than 1 year, the office was fully digitalised, and all open paper-based files were scanned, indexed, archived and fully accessible through Therefore^TM. The office environment changed drastically from paper files everywhere you look, to a well-organised office environment.